VAF WARRANTY and SAFE'N'SOUND GUARANTEE


 

VAF WARRANTY & REGISTRATION 

Thank you for purchasing VAF products.  At VAF we stand by our products and warrant that our products will not contain defects as a result of faulty manufacturing workmanship or materials. 

Our Warranty consists of the following and takes effect from the date of purchase.    

  • 10 Years Warranty on loudspeakers and SoundWall, from the original date of invoice.
  • 3 Years Warranty on subwoofers, from the original date of invoice. 12 months only on electronic components. 

About the Warranty

The Warranty covers all manufacturing defects. It does not cover freight, the customer assumes all costs and risks associated with transportation, unless special circumstances are approved by VAF, consequential damage to other devices or objects such as blown amplifiers or damaged furniture caused by a speaker falling etc., damage caused to the speakers by other equipment which may include but is not limited to clipping amplifiers, oscillating amplifiers, lightning strikes etc., user abuse or misuse, and damage caused by use in unsuitable environments which may include but is not limited to high humidity, high temperature, extreme dust, or unusually cold environments etc..

Note: Electronic components in powered subwoofers are only covered for 12 months.

Registration Upon Purchase

For simplicity you will be automatically registered once you have purchased your loudspeakers and / or SoundWall.  Your personal details will be captured in our database however, you are required to retain your proof of purchase.  

 For Subsequent Owners 

For subsequent owners who purchased VAF product(s) from the original owner, the VAF Warranty will stand for the agreed term, from the original date of purchase, against manufacturing defects.  You must have proof of ownership.  You are also required to provide the name and contact details of the original owner and, provide proof of purchase. 

How to make a warranty claim

Simply contact VAF for your nearest VAF reference site. Any reasonable claims will be approved by VAF.  VAF reserves the right to physically inspect products being claimed against before considering the validity of the claim.  All claims are at the sole discretion of VAF.

 52 North Terrace Kent Town 5067 South Australia

Email vaf@vaf.com.au Web www.vaf.com.au

 VAF, a safe way to buy.
30 day money back guarantee. 
  • For purchases of VAF speakers site unseen (for those that are unable to visit the store due to distance or health reasons)
  • Get what you expect, or get your money back.
  • No hassles, no fuss.                                                                                               

VAF speakers are extremely well regarded by many people…. We want you to feel the same way too.

 Before you buy, you’ll have access to experienced people at VAF, people who design, build or maintain our products, who will advise or recommend the best speakers and other components to suit your specific needs.

 Buying Hi-Fi or Home Theatre speakers from anybody carries some risk.  We’re confident in our products and that’s why we want you to experience the listening pleasure of VAF speakers in your own surroundings and, if you’re not completely satisfied with them, simply contact us on FreeCall 1800 818 882 or email vaf@vaf.com.au and arrange for their return - no hassle, no fuss.

Note: this does not apply to SoundWall and customised finish speakers.

We’ll even pay the return freight and refund the price you paid for the speakers (excluding the shipping to you) and provided they are in good condition.

 Sure, we’re confident, in both the sound and quality, but in the unlikely event that they are not right for you or your room, we promise to accept your decision gracefully. We only ask that if you have any feedback that would help us improve, you share it with us.

 The Simple Details.
What does 30 days mean?

The 30 days guarantee period starts from the day you accept delivery to the day you make contact us to arrange return from most locations in Australia. For remote locations call VAF to confirm.

What is covered by this guarantee?

  •  All standard VAF speakers are covered.
  • SoundWallTM Patent and customised finish speakers are not covered.
  • Other products are not covered.

What is your obligation?

  1. Contact VAF within the 30 day period to arrange the return.
  2. Repackage the speakers in the original packaging.
  3. Be sensible and look after your speakers. The speakers must be undamaged.
  4. Any costs to repair scratches, dents or other damage will be deducted from your refund.

What will VAF do?

 We will arrange a courier to collect items without undue delay. In advance of the courier arriving, we will confirm with you the most convenient weekday pickup.

When the speakers arrive back at VAF, we will inspect them. If they are in good condition, we will refund your purchase price (excluding shipping to you) within 7 days. If the speakers are not in good condition, any cost to repair them will be deducted from your refund.

 

ABOUT THIS WEBSITE

This website is owned and operated by VAF Research (ABN 55 109 262 964) under the domain name vaf.com.au (VAF Website). The information, graphics, text and other materials (Content) on the VAF Website is governed by these Terms of Use and the Privacy Policy available at http://vaf.com.au/privacy/. By using this Website you agree to be bound by these Terms of Use. In addition to the Terms of Use contained in this document, other terms of use or conditions may apply to products and services offered via this Website, as separately notified to you. 

COPYRIGHT AND TRADEMARKS

Copyright in the Content on the VAF Website is owned or licensed by VAF Research. Except where necessary for and incidental to viewing the Content on the VAF Website via your web browser, or as permitted under the Copyright Act 1968 or other applicable laws, no Content on the VAF Website may be reproduced, stored in an electronic or other retrieval system, adapted, uploaded to a third party location, framed, performed in public or transmitted in any form by any process whatsoever without our specific written consent. 

LINKS TO OTHER WEBSITES

The VAF Website may contain links to websites which are owned and operated by third parties independent of us (Third Party Websites). We do not sponsor, endorse or approve of the operators of Third Party Websites or the information, graphics and material which may be found at Third Party Websites (Third Party Material). Subject to any applicable law which cannot be excluded, we make no warranties or representations:

We are not authorising the reproduction of Third Party Material by linking material on this Website to Third Party Material. All offers to sell and statements relating to goods and services available on Third Party Websites are the responsibility of and given by the Third Party Website operators. Insofar as such offers and statements are made on the VAF Website, such offers and statements are made by us on behalf of the Third Party Website operators. We expressly disclaim acting in any other respect on behalf of Third Party Website operators. 

ASSESSMENT TOOLS AND OTHER FEATURES

LIMITATION OF LIABILITY

INDEMNITY

You indemnify us in respect of any liability incurred by us for any loss or damage, howsoever caused, suffered by us as a result of your breach of these VAF Website Terms of Use, or your use of the VAF Website. 

ACCEPTANCE AND CHANGES TO TERMS OF USE

You acknowledge and accept that your use of the VAF Website indicates your acceptance of these Terms of Use and the Privacy Policy. These are the current Terms of Use. They replace any other terms of use for the VAF Website published on the VAF Website to date. VAF Research may at any time vary the Terms of Use by publishing the varied Terms of Use on the VAF Website. VAF Research is under no obligation to specifically notify you of any variation to these Terms of Use. You accept that by doing this, VAF Research has provided you with sufficient notice of the variation. By your use of the VAF Website after any variation, you are taken to have accepted the new Terms of Use. 

GENERAL

The law applicable to VAF Research and the VAF Website and to disputes arising out of VAF Research and the VAF Website is the law of the State of Victoria, Australia. Should any clause or part thereof of these Terms of Use be found to be void, unenforceable or invalid, then it is severed from this agreement, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of this agreement. 

LINKING TO VAF.COM.AU

We encourage linking to the VAF website. Please contact VAF Research if you would like to link to any part of the VAF Website.