Thank you for purchasing VAF products. At VAF we stand by our products and warrant that our products will not contain defects as a result of faulty manufacturing workmanship or materials.
Our Warranty consists of the following and takes effect from the date of purchase.
About the Warranty
The Warranty covers all manufacturing defects. It does not cover freight, the customer assumes all costs and risks associated with transportation, unless special circumstances are approved by VAF, consequential damage to other devices or objects such as blown amplifiers or damaged furniture caused by a speaker falling etc., damage caused to the speakers by other equipment which may include but is not limited to clipping amplifiers, oscillating amplifiers, lightning strikes etc., user abuse or misuse, and damage caused by use in unsuitable environments which may include but is not limited to high humidity, high temperature, extreme dust, or unusually cold environments etc..
Note: Electronic components in powered subwoofers are only covered for 12 months.
Registration Upon Purchase
For simplicity you will be automatically registered once you have purchased your loudspeakers and / or SoundWall. Your personal details will be captured in our database however, you are required to retain your proof of purchase.
For Subsequent Owners
For subsequent owners who purchased VAF product(s) from the original owner, the VAF Warranty will stand for the agreed term, from the original date of purchase, against manufacturing defects. You must have proof of ownership. You are also required to provide the name and contact details of the original owner and, provide proof of purchase.
How to make a warranty claim
Simply contact VAF for your nearest VAF reference site. Any reasonable claims will be approved by VAF. VAF reserves the right to physically inspect products being claimed against before considering the validity of the claim. All claims are at the sole discretion of VAF.
52 North Terrace Kent Town 5067 South Australia
VAF speakers are extremely well regarded by many people…. We want you to feel the same way too.
Before you buy, you’ll have access to experienced people at VAF, people who design, build or maintain our products, who will advise or recommend the best speakers and other components to suit your specific needs.
Buying Hi-Fi or Home Theatre speakers from anybody carries some risk. We’re confident in our products and that’s why we want you to experience the listening pleasure of VAF speakers in your own surroundings and, if you’re not completely satisfied with them, simply contact us on FreeCall 1800 818 882 or email email@example.com and arrange for their return - no hassle, no fuss.
Note: this does not apply to SoundWall and customised finish speakers.
We’ll even pay the return freight and refund the price you paid for the speakers (excluding the shipping to you) and provided they are in good condition.
Sure, we’re confident, in both the sound and quality, but in the unlikely event that they are not right for you or your room, we promise to accept your decision gracefully. We only ask that if you have any feedback that would help us improve, you share it with us.
The 30 days guarantee period starts from the day you accept delivery to the day you make contact us to arrange return from most locations in Australia. For remote locations call VAF to confirm.
What is covered by this guarantee?
What is your obligation?
What will VAF do?
We will arrange a courier to collect items without undue delay. In advance of the courier arriving, we will confirm with you the most convenient weekday pickup.
When the speakers arrive back at VAF, we will inspect them. If they are in good condition, we will refund your purchase price (excluding shipping to you) within 7 days. If the speakers are not in good condition, any cost to repair them will be deducted from your refund.
ABOUT THIS WEBSITE
COPYRIGHT AND TRADEMARKS
Copyright in the Content on the VAF Website is owned or licensed by VAF Research. Except where necessary for and incidental to viewing the Content on the VAF Website via your web browser, or as permitted under the Copyright Act 1968 or other applicable laws, no Content on the VAF Website may be reproduced, stored in an electronic or other retrieval system, adapted, uploaded to a third party location, framed, performed in public or transmitted in any form by any process whatsoever without our specific written consent.
LINKS TO OTHER WEBSITES
The VAF Website may contain links to websites which are owned and operated by third parties independent of us (Third Party Websites). We do not sponsor, endorse or approve of the operators of Third Party Websites or the information, graphics and material which may be found at Third Party Websites (Third Party Material). Subject to any applicable law which cannot be excluded, we make no warranties or representations:
We are not authorising the reproduction of Third Party Material by linking material on this Website to Third Party Material. All offers to sell and statements relating to goods and services available on Third Party Websites are the responsibility of and given by the Third Party Website operators. Insofar as such offers and statements are made on the VAF Website, such offers and statements are made by us on behalf of the Third Party Website operators. We expressly disclaim acting in any other respect on behalf of Third Party Website operators.
ASSESSMENT TOOLS AND OTHER FEATURES
LIMITATION OF LIABILITY
LINKING TO VAF.COM.AU
We encourage linking to the VAF website. Please contact VAF Research if you would like to link to any part of the VAF Website.